Shipping policy
SHIPPING POLICY
Cliff to Cove LLC
Last Updated: April 27, 2026
Thanks for shopping with Cliff to Cove. This Shipping Policy explains how and when your order will be processed, what shipping options are available, and what to expect after you place an order.
PROCESSING TIME
Most orders are processed and shipped within 3-7 business days after the order is placed.
Processing time is separate from shipping time and may vary based on:
- Item availability
- Whether the item is fulfilled from our warehouse or by one of our brand partners
- Order volume during sales, promotions, or holiday periods
You will receive a tracking number by email once your order ships.
Business days are Monday through Friday, excluding US federal holidays.
UNITED STATES SHIPPING
Free Standard Shipping on US Orders Over $50
We offer free standard shipping on all US orders with a subtotal of $50 or more (before tax).
Shipping Rates for Orders Under $50
For orders under $50, shipping is calculated at checkout based on weight, destination, and selected shipping method.
Oversized and Specialty Items
Some larger or specialty camping items (such as tents, large coolers, or bulky outdoor gear) may incur additional shipping charges regardless of order value. Any additional shipping fees will be clearly displayed at checkout before you complete your purchase.
Estimated Delivery Times
Once shipped, US orders typically arrive within 3-8 business days, depending on destination and carrier. These are estimates only and not guarantees.
INTERNATIONAL SHIPPING
We ship worldwide. Shipping for international orders is calculated at checkout based on destination, weight, and selected shipping method.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost charged at checkout.
We are not able to predict or estimate these charges. Please check with your country's customs office for more information before ordering.
If a package is refused at delivery or returned due to unpaid customs charges, the customer is responsible for any return shipping costs and any non-refundable customs fees.
International Delivery Times
International delivery times vary widely by destination, typically ranging from 7-21 business days after shipment. Delays due to customs processing are common and outside our control.
Order Review for International Orders
We review international orders before processing. If we are unable to fulfill an international order due to shipping restrictions, carrier limitations, or other issues, we will cancel the order and issue a full refund.
ADDRESS ACCURACY
Please double-check your shipping address before completing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.
If we identify an issue with a shipping address (such as a non-deliverable location, restricted destination, or address conflict), we may cancel the order and issue a full refund. We will notify you by email if this occurs.
SHIPMENTS FROM BRAND PARTNERS
Some products in our store are fulfilled directly by our brand partners. These items ship from the partner's warehouse and may have different processing and delivery times than items shipped from our own facility.
When you place an order with multiple items, you may receive separate shipments and tracking numbers.
Estimated delivery information for partner-fulfilled items will be displayed on the product page or at checkout when available.
SHIPPING CARRIERS
We work with major carriers including USPS, UPS, FedEx, and DHL. The carrier used for your order depends on the destination, package size, and shipping method selected.
LOST, STOLEN, OR DAMAGED PACKAGES
Once your order has been handed off to the carrier, title and risk of loss pass to you. However, we want every order to arrive safely.
If your tracking shows delivered but you have not received your package:
- Check with neighbors and other household members
- Look around your delivery location (porches, side doors, mailrooms)
- Wait 24-48 hours, as carriers occasionally mark packages delivered before actual delivery
If your package is lost in transit, stolen, or arrives damaged, contact us at hello@clifftocove.com within 7 days of the expected delivery date and we will work with you to resolve the issue. Photos of damaged packaging and contents help us process claims faster.
ORDER CHANGES AND CANCELLATIONS
If you need to change or cancel an order, contact us at hello@clifftocove.com as soon as possible. We will do our best to accommodate changes, but once an order has been processed or shipped, we may not be able to make changes.
SHIPPING DELAYS
Estimated shipping and delivery times are not guaranteed. Delivery may be delayed due to:
- Carrier issues or service disruptions
- Weather and natural events
- Customs processing (international orders)
- High order volume during peak periods
- Incorrect or incomplete shipping addresses
We are not liable for delays caused by carriers, customs, or events outside our control.
CONTACT
Questions about shipping? Email us at hello@clifftocove.com and we will get back to you within 1-2 business days.
Cliff to Cove LLC
301 South Howes #909
Fort Collins, CO 80522
hello@clifftocove.com